1. Introduction
Welcome to GovPD. These Terms and Conditions govern your use of our services. By engaging with GovPD, you agree to comply with and be bound by the following terms. Please read them carefully.
2. Services
GovPD provides professional development training for public and private sector organisations. Our services include, but are not limited to, workshops, seminars, online courses, and customised training programs.
3. Booking and Confirmation
3.1. All bookings must be made through our official channels (website, email, or phone).
3.2. A booking is confirmed only upon receipt of a written confirmation from GovPD.
3.3. We may withdraw delegates from an event (and shall in those circumstances not be liable to make any refund) if fees due in respect of an event are not paid in full or if you or the relevant delegates do anything unlawful, malicious, discriminatory or which is a nuisance or offensive to us or any other person and/or which may damage our reputation.
4. Fees and Payment
4.1. Fees for our services will be provided upon request and are subject to change.
4.2. Payment must be made within 30 days of the date of invoice or, if earlier, at least 7 days before the event starts. If you book for any event within 30 days of the date of that event, then payment is due immediately. Invoices will be issued when the order is processed.
4.3. Full payment must be received by the due date specified in the invoice to secure your booking.
4.4. All prices quoted are exclusive of VAT. Special offers may not be used in conjunction with other discounts.
4.5. If the Client fails to pay on time, the Company may charge interest at 4% above the current Bank of England base rate, accruing daily until payment is made.
5. Cancellation and Rescheduling
5.1. The Client shall have the right to cancel the order, in writing within 14 days of booking. However, bookings made 7 days or less prior to the training course taking place, are exempt from the 14-day cooling off period and will be chargeable at the full fee paid.
5.2. All cancellations must be made in writing to events@gov-pd.co.uk, verbal cancellation will not be accepted or actioned.
5.3. Cancellations made in writing outside 2 weeks (14 days) of the booking date are non-refundable and will be subject to a 25% cancellation fee (of the total service fee), payable within 14-days of date of invoice.
5.4. Cancellations made in writing outside the 2 weeks (14 days) and 30 days or less prior to the event date, are void of the 25% cancellation fee and will be payable in full.
5.5. If you need to reschedule your booking, please notify us in writing at events@gov-pd.co.uk, verbal requests will not be accepted or actioned.
5.7 Any additional rescheduling will be charged at the full ticket rate for the course.
5.8. Any rescheduling requests made less than 14 days from the scheduled service will be declined and a new booking at full cost will be payable.
5.9. Rescheduling fees will be void if reasonable documentation is provided for the reason of non-attendance, such as a doctor’s note, Ofsted inspection notice, or similar official documentation. To be reviewed on an individual basis and at the discretion of GovPD.
5.10. We reserve the right to cancel an event if delegate numbers fall below a sustainable/viable level.
6. Changes by GovPD
6.1. GovPD reserves the right to reschedule or cancel a service due to unforeseen circumstances including technological issues beyond our control. In such cases, you will be notified as soon as possible, and we will work with you to reschedule at a mutually convenient time or provide a full refund.
6.2. In the event of GovPD cancelling or rescheduling a service, the 25% fee will be void and any changes will be actioned free of charge.
7. Intellectual Property
7.1. All materials provided during our training sessions are the intellectual property of GovPD and are protected by copyright laws.
7.2. You may not reproduce, distribute, or share these materials without prior written consent from GovPD.
8. Confidentiality
8.1. Any confidential information shared during the course of our services must be kept confidential and not disclosed to any third parties without prior consent.
9. Liability
9.1. GovPD will not be liable for any indirect, incidental, or consequential damages arising from the use of our services.
9.2. If an event is cancelled, other than in respect of any refund to which you may be entitled under these terms and conditions, we shall not be liable to you for any losses or liabilities suffered or incurred by you as a result.
9.3. Views and expressions of any person delivering one of our events are personal and we shall not be liable for any losses or liabilities arising as a result.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
11. Bespoke Services / Inhouse Courses
11.1 Terms and Conditions
Definitions
In these terms and conditions, the following definitions apply:
- “Company” refers to Professional Development Group
- “Client” refers to the organisation or individual entering into a contract with the Company through the acceptance of these terms and conditions
- “Event” refers to a course, program, or service delivered or organized by the Company
- “Contract” refers to the legal agreement between the Company and the Client for the purchase and supply of services in accordance with these terms and conditions
- “Order” refers to the confirmation by the Client of their purchase request and acceptance of these terms and conditions
- “Booking” refers to the Company’s confirmation of the Client’s Order and the resulting contractual agreement
- “Speakers” refer to the tutors, trainers, and facilitators provided by the Company to deliver the booked services
- “Services” refer to the services, including any deliverables, provided by the Company to the Client as set out in the Specification, subject to these terms.
11.2 Conditions of Contract
Basis of Contract
- An Order constitutes an offer by the Client to purchase Services in accordance with these terms
- The Order is only deemed accepted when the Company issues a written Booking Confirmation, at which point the Contract comes into existence (the “Commencement Date”)
- The Client must inform the Company of any special requirements at the time of booking, including dietary, accessibility, and visual or audio support for attendees
- The Company reserves the right to change the delivery team, tutors, or facilitators without prior notice
- The Order acknowledgment constitutes the entire agreement between the parties. The Client acknowledges that it has not relied on any statements or representations not explicitly included in the Contract
- Any samples, drawings, descriptive matter, or advertising issued by the Company, or any descriptions or illustrations contained on the Company’s websites, catalogs, or brochures, are issued solely to give an approximate idea of the Services and do not form part of the Contract
- These terms apply exclusively and override any other terms the Client seeks to impose or which are implied by custom, trade, or practice
- Any quotation given by the Company does not constitute an offer and is only valid for 28 days from the date of issue.
11.3 Supply of Services
- The Company shall provide the Services to the Client as specified, subject to any changes under these terms
- The Company will use reasonable efforts to meet any specified performance dates, but such dates are estimates and may be subject to change
- The Company may make essential changes to the Services if necessary and will notify the Client if the changes are material
- The Company warrants that the Services will be delivered with reasonable care and skill.
11.4 Client’s Obligations
The Client shall:
- Ensure the Order and any provided Specification information are complete and accurate
- Cooperate with the Company in all matters related to the Services
- Provide the Company with the information and materials reasonably required to deliver the Services, ensuring such information is accurate.
If the Company’s performance is delayed or prevented due to the Client’s actions or omissions (Client Default):
- The Company may suspend performance until the Client remedies the issue and rely on the Client Default to excuse its performance to the extent necessary
- The Company shall not be liable for costs or losses arising from such delays
- The Client shall reimburse the Company for any costs or losses resulting from the Client Default.
11.5 Health & Safety, Security, and Insurance
- The Client is responsible for ensuring its staff and any suppliers or contractors comply with UK and European Health and Safety regulations
- The Client and its contractors must follow reasonable instructions from the Company and/or the venue to maintain a safe environment
- Clients must hold valid public liability and, if applicable, employer’s liability insurance. Certificates must be available for inspection upon request.
11.6 Alterations, Cancellation, or Postponement of Event
- The Client may cancel a Booking within 14 working days of receiving booking confirmation
- Cancellations after the 14-day period will incur the full booking fee
- Requests to reschedule after booking confirmation will be subject to cancellation charges as follows:
– Under 45 days: 100% of the booking fee
– 45 to 60 days: 75% of the booking fee
– Over 60 days: 35% of the booking fee.
- The Client may change attendee names up to 7 days before the event at no extra charge. Delegate numbers must match the agreed number at booking, and requests for additional delegates must be made at least 7 days prior to the event. All fees for additional delegates must be paid before the event
- The Company reserves the right to make changes to the event, venue, or timings where necessary
- If the Company cancels the event, any pre-paid fees will be refunded, limited to the booking fee. The Company is not liable for travel or accommodation expenses incurred by attendees or the Client
- If the event is postponed or rescheduled, the Contract remains in force under these terms
- The Company is not liable for any expenditure, damage, or loss incurred due to postponement or changes to the event date
- Speaker views expressed at an event are their own. The Company is not liable for advice given or views expressed by speakers or in provided materials.
11.7 Charges and Payment
- Charges for Services are specified in the Booking Confirmation
- The Charges are deemed accepted when the Client acknowledges the Booking Confirmation in writing
- The Company may charge the Client for reasonable expenses incurred in delivering the Services, including travel, accommodation, and materials, as agreed with the Client
- The Company will invoice the Client in advance, with payment due before the service date, subject to invoicing terms.
11.8 Payment terms:
- Within 30 days of the invoice date (unless otherwise agreed)
- Payments must be in full and made to the bank account specified by the Company
- If the Client fails to pay on time, the Company may charge interest at 4% above the current Bank of England base rate, accruing daily until payment is made
- Payments must be made without deduction or withholding except as required by law. The Company reserves the right to offset any amount owed by the Client against amounts payable by the Company.
11.9 Intellectual Property
- All Intellectual Property Rights arising from the Services belong to the Company
- All Company materials remain the exclusive property of the Company.
11.10 Photography, Filming, and Social Media
- The Company may arrange for photography or video footage at events for promotional purposes with prior agreement from the Client
- Clients or individuals who do not wish their image, brand, or logo to be used must notify the Company before the event.
11.11 Special Requirements
- The Client must inform the Company of any special requirements at the time of booking, including dietary, access, and visual or audio support needs.
11.12 Data Protection and Personal Data
- Professional Development Group is the Data Controller and Processor of any personal data provided by the Client
- By confirming a booking, the Client consents to being contacted by the Company, sponsors, speakers, and partners regarding the event
- Personal data provided will be used to facilitate event administration, including course materials, joining instructions, and attendee lists
- Delegate lists may be shared with speakers, sponsors, and partners for event coordination purposes
- Clients will receive communications relevant to their booking, including additional offers and promotions
- Data will not be shared with third parties without consent unless necessary to deliver the purchased services
- Clients may object to specific uses of their data by emailing info@pdguk.co.uk with the subject “Data protection”
- The Company’s full Data Protection and Privacy Policy is available at requested of data@pdguk.co.uk
11.13 Force Majeure
- The Company is not liable for failure to perform its obligations due to circumstances beyond its control, including acts of God, war, fire, or severe disturbances affecting the organization, venue, or suppliers.
11.14 Confidentiality
- The Client must keep confidential all technical or commercial information disclosed by the Company, including any proprietary knowledge. Confidential information may only be disclosed to employees, agents, or subcontractors involved in fulfilling the Contract.
11.15 Limitation of Liability
Except as expressly stated, all implied terms are excluded to the fullest extent permitted by law.
The Company’s liability is not limited in cases of:
– Death or personal injury caused by negligence
– Fraud or fraudulent misrepresentation
– Breach of statutory terms regarding the supply of goods and services.
Subject to the ‘Limitation of Liability’ clause above:
– The Company is not liable for loss of profit or indirect or consequential losses
– The Company’s total liability is limited to the amount paid by the Client under the Contract.
12. GovPD Training Credit Packs
12.1 Bookings may be rescheduled at no cost within 14 days of the original booking date, unless the course is scheduled to be delivered within 30 days of the booking.
12.2 Any rescheduling requests made from day 15 of the original booking and more than 30 days of the scheduled service will be subject to a 25% transfer fee, calculated based on the individual credit cost (details on credit calculation available upon request).
12.3 Rescheduling is not permitted within 14 days of the course start date, and the booking will be non-transferable.
12.4 Credit packs must be paid in full within 30 days of purchase confirmation.
12.5 Credits expire 12 months from the date of purchase.
12.6 Credits must be redeemed within this 12-month period, but training sessions may be scheduled beyond this timeframe.
12.7 To redeem credits, please contact your designated account manager directly, in writing.
12.8 The account manager will organise the registration of attendees for the relevant training and provide an update on the remaining credits available.
12.9 GovPD credits are eligible for redemption solely for GovPD courses, as per the GovPD course catalogue.
12.10 MyPD courses are not included in the redemption of GovPD credits. If you are interested in training for MyPD courses, please speak with your account manager about available credit packs for MyPD training.
13. Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us at: info@gov-pd.co.uk or 0330 912 7515.
